What is Square?
Square is a payment platform that allows your customers to pay invoices by card directly from the Holded Customer Portal. The money arrives in your Square account the next business day.
Do I need a Square account to use it in Holded?
Yes. First, you must create a Square account. Then you can connect your account from the Holded Store.
How do I connect Square to Holded?
Check out this article to learn how to integrate Square with Holded.
Can I sync Square as if it were a bank?
No. In Holded, a Square account does not function as a bank account; it is only displayed as a payment method on your invoices.
What if I have multiple stores or locations in Square?
Square allows you to create multiple locations (physical stores). However, the integration with Holded can only connect to one location.
To choose it:
Go to Settings > Billing > Payment Methods.
Click on Square.
Select the location from the drop-down menu.
Why don't my payments appear in Square?
This usually happens because:
The correct location has not been connected in Holded.
The integration has been deactivated, or the connection was not completed.
Check the settings and select the appropriate location.
Can I activate Square and Stripe at the same time?
Yes, you can connect both integrations to your Holded account at the same time. However, when configuring payment options for each customer, you must choose which of the two methods you want to display on their invoices. It is not possible to display Square and Stripe at the same time for the same customer.
What fees does Square charge for each payment?
The fees are set by Square, not Holded. They are generally a percentage per card transaction. You can see the updated details on the Square website.
When will I receive the money in my account?
Payments processed with Square are usually transferred to your Square-linked bank account on the next business day.
Do my customers need to have a Square account to pay?
No. Your customers can pay by card directly from the Customer Portal, without having to register with Square.
Can I use Square in any country?
It depends on Square's availability. You must check that Square is active in your country before integrating it with Holded.
What happens if I deactivate Square?
If you deactivate the integration, your invoices will no longer show Square as a payment option. You will not lose your previous payment history.