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Create and manage corrective sales
Create and manage corrective sales

Learn how to apply returns, refunds and corrections to your invoices.

Camilla avatar
Written by Camilla
Updated over a year ago

A corrective sale is used to detail any correction in the original invoice, add some incomplete data or indicate returns merchandise. Discover how to create , convert , relate and reconcile a corrective sales invoice.

Create a standalone corrective sale

A separate rectification is a document generated from scratch that is used to correct the amount of an invoice, either in full or only in part.

  1. Open the dropdown next to New invoice and select Corrective sale

  2. Create your invoice as explained here .

  3. The amount to rectify is always reported as positive in the Total field, it will automatically become negative.

If you have received a payment:

  1. Once the invoice is saved, click Add payment in the pop-up window

  2. Enter the amount of the rectification in the Amount

    field

  3. Click Save or Approve

When reconciling you must reconcile the negative movement of the extract with the payment registered in the invoice.

Relate a corrective sale to its original

This option will allow you, in the event that the client has not paid , the original invoice is collected and the rectification paid , as long as you have not chosen the option to convert your invoice before.

  1. Create a corrective sale with the same data of the customer and product of the original invoice

  2. Select the original invoice from the listing

  3. In the window that opens, click Add payment

  4. Click on the magnifying glass icon

  5. Select the corrective sale that you have previously generated

  6. Click Confirm

When you reconcile the original invoice, you will see that it already appears reconciled. If you have issued a rectification of a part of the total amount, only the difference between amounts will remain to be reconciled.

Convert a sales invoice to a rectification

This option is indicated when the customer has not paid the invoice or has paid it partially .

  1. Select the original invoice from the listing

  2. In the modal that opens, click Convert and select Corrective Sale

  3. Enter the value or amount of the rectification in the field Total

  4. Click Save or Approve

When you reconcile the original invoice, you will see that it already appears reconciled. If you have issued a rectification for a partial amount, only the difference between the amounts will remain to be reconciled.


Reconcile a corrective sales invoice

  1. Select your bank or gateway

  2. Click on the button Go to Reconciliation

  3. Click on the movement you want to reconcile from the Bank statement

  4. Use the dropdown menu to filter by Payments or Collections , as appropriate

  5. Click Reconcile

Depending on whether the corrective sale is related to your original invoice or not, the reconciliation will be done differently:

  • Independent corrective sale
    Once the corrective invoice is created, you must create the payment so that it is registered. It reconciles the original invoice against the collection and the corrective sale against the payment registered.

  • Corrective sale related
    When you go to reconcile the original invoice, you will see that it already appears reconciled. If you have issued a rectification for a partial amount, only the difference between amounts will remain to be reconciled.

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