To cancel GoCardless charging, the invoice must be in a cancellable status. If the invoice with direct debit via GoCardless has another status, Holded will issue an alert message.
To cancel a direct debit on one-off sales invoices, you have to:
Access Sales from the sidebar.
Select Invoices.
Go to the Invoices tab.
Find the invoice on which you want to cancel the direct debit.
From the three-dot menu (⋮) on the right, click on Edit.
From the invoice editor, uncheck the GoCardless box.
Click the Save button.
To cancel a direct debit on recurring sales invoices, you have to:
Access Sales from the sidebar.
Go to the Recurring Invoices tab.
Click on the invoice on which you want to cancel the direct debit.
From the modal that will open on the right, access the three-dot menu (⋮) and click on Edit.
From the invoice editor, uncheck the GoCardless box.
Click the Save button.
Finally, after unchecking this option and saving the invoice, the payment via GoCardless will be cancelled.