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Solving problems: reconnecting my bank
Solving problems: reconnecting my bank

Verify your banking connection and manage synchronisation notifications.

Rocío avatar
Written by Rocío
Updated over 2 months ago

What is the problem?

If you have received a message with a verification code from your bank, it could be that you have tried to log in from a new device, or Holded has tried to reconnect automatically without success.

How to resolve this

  1. Go to Treasury > Banks in the sidebar.

  2. Click on the bank that has an error notification. Here are a couple of examples:

  3. Follow the instructions from your bank to reconnect your account. Most often they will send you a code to your mobile phone to enter into the app that connects to their services, although others require you to log in to your online banking.

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