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Solving problems: reconnecting my bank
Solving problems: reconnecting my bank

Verify your banking connection and manage synchronisation notifications.

Rocío avatar
Written by Rocío
Updated over a week ago

What is the problem?

If you have received a message with a verification code from your bank, it could be that you have tried to log in from a new device, or Holded has tried to reconnect automatically without success.

How to resolve this

  1. Go to Banks in the navigation bar

  2. Select the Banks option

  3. Click on the bank that has an error notification. Here are a couple of examples:

  4. Follow the instructions from your bank to reconnect your account. Most often they will send you a code to your mobile phone to enter into the app that connects to their services, although others require you to log in to your online banking.

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