What is the problem?
If you received a message with a verification code from your bank, there may be two reasons:
You tried to log in using a new device.
Holded tried to reconnect your account automatically, but failed.
How to resolve this
Go to Treasury > Accounts in the sidebar.
Click on the bank that displays an error notification.
(You will see a message indicating that the connection needs your attention):
Follow the steps your bank instructs you to follow to re-establish the connection.
In most cases, they will send you a verification code via SMS that you will need to enter in the bank connection app.
In other cases, you may need to log in directly to your online banking to authorize the reconnection.
☝🏼 We recommend that you regularly check your connected accounts to ensure that the synchronization is working properly.