Do I need to be the legal representative to open a Holded Wallet account?
No, it is not mandatory. In addition to the legal representative of the company, any person authorized by a power of attorney can open and manage the account.
What documentation do I need to open an account if I am not the legal representative?
If you are not the legal representative, you will need to provide.
Identity document of the legal representative.
A signed power of attorney authorizing you to act on their behalf.
What happens if I do not attach the legal representative's ID or power of attorney during registration?
You will be able to continue with the registration process, but you will be asked for this documentation by email afterwards, which may lengthen the account activation process.
How can I obtain a Power of Attorney if I don't have one?
During the registration process, you will have the option to download a standard template to create the power of attorney in case you do not have one.
☝🏼 Please note that only handwritten signatures are accepted; you will need to print the document, sign it and then scan it for uploading.
What should I take into account when submitting the power of attorney?
For a faster opening and activation of your Holded Wallet account, please consider these points:
Consistency of information: make sure that the data on the power of attorney matches the company's data (name and registration).
Legitimate relationship: the proxy must be linked to the company. For example, be an employee.
Separate files: upload the power of attorney and the proxy ID as separate PDF files.
Quality copies: provide a scanned, clear, color copy of the proxy's ID.
What does it mean that my ID is 'pending'?
When you see the 'ID pending' status, it means that we are in the process of verifying that the account actually belongs to a real person. To continue, make sure you have your ID handy and follow the instructions on the platform to complete this step. This process is essential to ensure the safety of all users and to comply with regulations.
What should I do if my ID fails?
If you receive a 'Failed ID' notice, check that the image of your face is properly framed and that the photo meets the required specifications. Sometimes lighting problems or improper angles can affect the quality of the image. We recommend that you retry the identification to make sure everything is correct.
What does 'Documentation Pending' mean?
This status indicates that we are missing information to complete the activation of your account. To move forward, simply access the corresponding section and add the requested documentation through the 'Add documentation' button. It is essential that you provide all the necessary information in order to activate your account and enjoy all the features of Holded Wallet.
Why has my account been rejected?
If you receive a "Documentation rejected" notice, it may mean that your business activity type does not allow us to proceed with account activation.
Even if you meet the basic eligibility requirements, Swan may deny certain accounts due to legal restrictions. If you are unsure whether your business may be affected, you can find out more about restricted businesses or sectors here.
If you still need clarification on the reason for the rejection, we recommend contacting our support team, who will be happy to help.