What happens if I have two countries that use the same tax?
Differentiating VAT between each country is only possible for Premium accounts. To learn how to set up country taxes for PrestaShop, see this article.
If you have two countries that share the same tax, you will need to create country taxes individually for each of them in Holded. Here are the steps to follow:
Create taxes for each country separately. For example, for the Netherlands and Luxembourg, create taxes of 21%, 10%, 4% and 15%.
Assign these taxes to the Taxes per country option for both your online shop and the All option in the Netherlands and Luxembourg settings.
Create orders, assigning taxes of 21%, 10%, 4% and 15%, and check that they appear with the corresponding tax set.
This setting ensures that taxes are applied correctly according to the country and avoids confusion if several countries share the same tax.
How do I get the price in Prestashop to show as a Total price, or as a Subtotal in Holded?
Once you have configured the taxes in Prestashop, it is important to adjust this information directly on the product:
If you want the price to be taken as the total price, make sure you check the option taxes included.
If you prefer the price to be taken as a subtotal and then the tax is added, select the option taxes excluded.
Remember that for taxes to be applied correctly to orders synchronised with Holded, in addition to configuring them in Prestashop, they also need to exist in Holded. Otherwise, Holded will use the closest tax to apply to the order.
Why does my Holded invoice differ by one cent from my Prestashop order?
The one cent difference between the Holded invoice and the Prestashop order is due to the different decimal point rounding methods used by the two platforms.
To solve this, go to Holded > Settings > Integrations > Prestashop, and, under Advanced settings, check the box "Apply automatic tax correction":
This way, the rounding of invoices will match on both platforms.
Remember that if you edit or convert the document after activating the tax adjustment, it is possible that the adjustment will be deactivated and the difference in amount between the invoice and the order will reappear.
How can I automatically apply a default tax when the tax field is empty in Prestashop?
Go to Holded > Settings > Integrations > Prestashop, and, under Advanced settings, select the default tax. By setting a tax here, Holded will automatically apply that tax when the tax field is empty or shows a value of 0% in Prestashop.