When creating or managing a remittance in Holded, you may encounter errors related to data configuration or to the requirements of the bank where the file is uploaded.
In this article, we explain the most common errors and how to fix them.
☝🏼 Remittances are only available for Company accounts.
Error when uploading the remittance to the bank: BIC too short
What happens
When you upload the remittance file to your online banking platform, the bank rejects the file with a message such as:
BIC too short
Invalid BIC
An error related to the SWIFT/BIC code
The exact error message may vary depending on the bank.
Why it happens
The SWIFT/BIC code must contain 11 characters. Some banks do not accept 8-character BIC codes, even if they are valid in other contexts.
How to fix it
Go to Treasury > Remittances.
Open the remittance you want to upload.
Check the bank’s SWIFT/BIC field.
Make sure the code contains 11 characters (including the branch identifier).
Save the changes and upload the remittance to the bank again.
Error when changing the remittance status in Holded
What happens
When you try to change the status of a remittance (Pending, Processing, or Completed), Holded shows an error and does not allow you to update it. One possible cause is an issue with the contact linked to one of the invoices included in the remittance:
The contact has been deleted.
The contact does not have an assigned accounting account.
How to fix it
Open the remittance and review the included invoices.
Access each contact linked to those invoices.
Check that:
The contact exists and is active.
An accounting account is assigned.
Save the changes.
Try changing the remittance status again.
Remittance format error: object not found payroll
What happens
Holded shows a format error when generating or managing the remittance.
This happens when the remittance includes purchase invoices and payroll documents in the same remittance. These document types cannot be mixed in a single SEPA remittance.
How to fix it
Create separate remittances:
One remittance for purchase invoices.
A different remittance for payroll.
Does the error persist?
If the issue continues after reviewing these points, contact support and provide:
The exact error message.
The type of remittance you are creating (payment or collection).
The bank where you are uploading the file.
This will help identify the cause of the issue more quickly.