How is the linking and synchronization of products done?
Linking and synchronization is done via the SKU field. It is important that all products have a complete SKU field in Shopify, both single and variants. If you have products with variants, make sure that the parent product also has a SKU, as well as each of its variants. Without the full SKU, it will not be able to be created and linked in Holded.
Only the product fields that you have previously selected in the integration settings are synchronized. This way, you can control what information is imported from Shopify.
Why are Shopify products not syncing in Holded?
There are two common cases that can cause sync issues:
Multiple account connection: If you have the product sync option enabled in Holded but changes made in Shopify are not automatically reflected, it is possible that your Shopify shop is connected to more than one Holded account. If this is the case, please contact our support team and ask them to remove the additional connection.
If I delete a product in Holded, will it also be deleted in Shopify?
No, the product integration only works from Shopify to Holded, therefore any changes made to your products in Holded are not automatically reflected in Shopify.
Is the product cost synchronized from Shopify?
Yes, the product cost can be synced from Shopify to Holded, as long as you have included the Cost field in the sync settings.
If the products do not exist in Holded, they will be created with the selected fields, including the cost if checked.
If the products already exist in Holded and have no cost specified, the cost will be added if checked.
If the products already exist in Holded and already have a cost, this value will not be overwritten, even if you have checked the field.
In existing products, if you make changes to fields other than cost (e.g. name), only those fields that are selected in the configuration will be updated.
How do I manage products with batches or serial numbers (sn) in the Shopify integration?
To manage products with batches or serial numbers in the Shopify integration, follow the steps in this article.
How do I manage bundles in the Shopify integration?
See here to learn how to discount stock in product packs in the integration between Holded and Shopify.
For general questions about managing product packs, follow the steps in this article.