Protect your Holded account (2FA)

Tips to protect your Holded account

Héctor Emperador avatar
Written by Héctor Emperador
Updated over a week ago

Your credentials are your main ticket into your Holded account. Creating strong and unique passwords is the best option when it comes to protecting your data.

You probably have a lot of accounts and the idea of reusing passwords has crossed your mind. However, keep in mind that if your password is compromised, other accounts could be compromised as well.

For this very reason, consider introducing the following practices into your day-to-day life to protect your account.

Use a password manager

Password managers allow you to generate strong and complex passwords. In addition, they store your access information to all the websites you use and help you enter them automatically. These tools are definitely very useful as they encrypt your password database with a master password, which is the only one you need to remember.

Not sure where to start? You can take a look at the password management options offered by Chrome or Safari.

Turn on two-step verification (2FA)

In addition to your password, two-step verification (commonly abbreviated as 2FA) adds an extra layer of security to your user's login to Holded to ensure your account is protected. This type of SMS verification ensures that you are the only person who can access your account, even if someone knows your password.

Why activate it?

Passwords can become vulnerable for reasons such as reuse, bad coding, social engineering, and more. Two-step verification ensures that your user account is protected, even if your password is compromised. Therefore, this method improves the security of your Holded account and all the information stored in it.

How does 2FA work?

With 2-Step Verification, only you can access your account on a trusted device.

When you want to access your Holded account, you will need to provide two pieces of information: your password and the six-digit verification code that is automatically sent to your phone number. By entering the code, you are verifying that you trust the device from which you are accessing your Holded account.

Once logged in, you can choose to trust your current device so that your credentials are not asked for in the future.

☝🏼 If you lose access to your trusted device or original phone number, contact our Customer Success team via the app or website Holded as soon as possible so we can help you fix any security issues.

Enable 2FA

  1. Go to Menu > Edit Profile

  2. Under "Two-Step Verification", click "Activate"

  3. Enter your Holded password and click "Continue"

  4. Choose your country to specify your telephone prefix, and enter the telephone number to which you want to associate 2FA

  5. Select "Send Code"

    This service only works with European phone lines

  6. Enter the six-digit code that will be sent to your phone via SMS

  7. Click "Verify"

  8. Click on "Done" to finish the process; 2FA will be activated correctly.

Disable 2FA

To disable 2FA, follow these steps:

  1. Go to Menu > Edit Profile

  2. Under "Two-Step Verification", click "Disable"

  3. Enter your Holded password and click "Send code"

  4. You will receive a new code to your original phone number

  5. Enter the new code to confirm the deactivation of 2FA

Change the phone number associated with 2FA

In case you need to change the phone number associated with 2FA in your Holded account, you must deactivate 2FA and return to activate it using the new number.

☝🏼 If you lose access to your original phone number or the device itself, please contact our CS team via the app or our website

Sign in with your Google, Apple, or Facebook account

If you don't want to use a password manager, there are other options available, such as signing in using your Google, Apple, or Facebook accounts, which are always better options than reusing passwords. Learn how to use here .

Keep your trusted phone numbers up to date

Always update the phone number associated with your Holded account. The phone number must be correct in order to receive the verification code to access your account if 2FA for your user's login in Holded is activated.

📚 Learn how to change the phone number here

Keep your trusted devices physically secure

Obviously, your phone number is tied to a physical device. We recommend that you take care of said device and know where to find it. In the event of theft or loss, we advise you to take the necessary measures to prevent any malicious use from the lost mobile device.

📖 Keep reading

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